Business Activities and Responsibilities
Ta Ya’s “Corporate Social Responsibility Code of Practice” was passed by the Board of Directors in August 2015 to provide foundation for the group’s sustainability management. The Head Office has assigned dedicated staff to execute corporate social responsibility tasks. CSR progress is reported during monthly “management meetings” and escalated to the Board of Directors along with suggested solutions. The Group CSR Committee is chaired by the General Manager of Ta Ya’s Head Office. The purpose of the CSR Committee is to perform thorough analysis of corporate activities so that the Company is aware of its responsibilities to stakeholders and society, and may take steps toward maximizing positive influences while minimizing negative impacts.
Stakeholders Engagement
Ta Ya Group believes that communicating with its stakeholders aids in understanding everyone’s viewpoints on relevant topics and aids in providing proper responses and measures, which is the basis for CSR implementation. Therefore, we identify and determine key CSR topics via the following steps, and evaluate the relevant topics from the stakeholders with industry experts and the various units.
Stakeholders and Materiality
| Category | Concerned issues | Method of communication | Frequency |
|---|---|---|---|
| Employees/union | Employees' health and safety Talent recruitment and retention Talent training and education Harmony of labor-management relations |
E-bulletin Labor-management meetings |
unscheduled 1 time/year |
| Customer | Customer relationship management Product credibility and quality Win-win relationship |
Customer service hot lines Project managers |
depending on requirement depending on project volume |
| Government agencies | Compliance Pollution prevention Harmony of labor-management relations |
Conferences Environmental product certification Environmental awards |
2~3 times/year 1~2 times/year by award count |
| Suppliers/contractors | Supplier management Win-win relationship |
Audits | unscheduled |
| Community | Corporate citizenship and charity Pollution prevention |
Participation in community activities/donations | unscheduled |
| Investors/banks | Corporate governance Investor relations Compliance |
Investor seminars Shareholder meetings |
2 times/year 1 time/year |